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1. How much are my property taxes going to be?

The Village sets the millage rate annually during budget. The history of our millage rates document is available as link on this page under Village Financial Reports. You can also go to the PBC Property Appraiser’s web site (see Quick Link on this page) and look up your current and proposed taxes.

PBC Property Appraiser's Website

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1. Do you have Wi-Fi?

Yes, it is available throughout the building. No password or registration is required.

2. Do you have study rooms?

Yes. Two study rooms are available on a first come, first serve basis. A conference room will accommodate ten people. Registration is required for the conference room.

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. What forms of payment do you accept?

We accept cash, personal checks, money orders, and Visa, Mastercard and Discover.

2. Do you rent out the park pavilions?

Yes. The picnic pavilions at Village Center and at Sago Park are available for rent. Please refer to our facilities rental page for more information about fees, deposits, hours and policies.

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1. How long does a plan review usually take?

Average plan review time is ten days. The time maybe less for small applications.

2. What is the process for site and development plan approval?

Please see flow chart. Click here

3. What if my sidewalk has been damaged?

Any work done on an owner's property that causes the sidewalk to be broken or damaged is the owners' responsibility to replace or repair the sidewalk and obtain the correct permits and inspections.

4. Are canopies allowed on property in the Village of Palm Springs?

Canopies are not allowed in the Village of Palm Springs unless they have engineering that complies with Florida Building Code Chapter 16. The requirements are that the canopy can withstand 140 m.p.h. 3 second gust winds. The gusts must have been calculated by an engineer.

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1. How do I request a copy of an crash report?

Florida State Statute 316.066(5)(a) states that crash reports are confidential for period of 60 days after the report is filed. However, such reports are available to the parties involved in the crash including vehicle owners, their legal representatives, insurance companies/agents, prosecutorial authorities, victim services programs, and certain media outlets as described in the exemption. All authorized persons must have proper ID and have completed an “Affidavit for Release of Crash Report”.  Crash reports may be requested, in person, by phone (561)304-4867 or online at Forms • Palm Springs, FL • CivicEngage (vpsfl.org).  NOTE when you use the online link you will be directed to sign in or create and account to access the system.  You will only have to do this on the first visit.   For immediate access, authorized persons may request a report via the www.FloridaCrashPortal.gov website.  

2. How do I obtain a copy of an Incident Report?

Reports can be requested at Forms • Palm Springs, FL • CivicEngage (vpsfl.org), calling (561) 304-4867 or by coming in the lobby of the police station during business hours.  NOTE when you use the online link you will be directed to sign in or create and account to access the system.  You will only have to do this on the first visit

3. How do I contact someone for an Evidence request or to pick up Evidence or Property?

Evidence and Property can be requested at Forms • Palm Springs, FL • CivicEngage (vpsfl.org), Please note you must make an request an appointment to pick up property or evidence..  NOTE when you use the online link you will be directed to sign in or create and account to access the system.  You will only have to do this on the first visit 

4. How long until a report is able to be released?

Florida State Statute 119.07 allows public records requests to be responded to in a “reasonable amount of time to retrieve the record and delete those portions of the record the custodian asserts are exempt.” This cannot be defined in days, hours or minutes, as each request is unique within itself. The Records unit strives to fulfill all requests as quickly as possible. Coupled with application of law(s) and accountability of completeness, we strive to provide the best records possible within the law and within a reasonable time frame. Criminal reports under investigation will not be released until they are no longer open and actiive.

5. How do I obtain a copy of a 9-1-1 recording?

Contact records Forms • Palm Springs, FL • CivicEngage (vpsfl.org)or call during business hours to make a request.

6. Why is certain information deleted from a report?

Florida State Statute 119.07 along with other Florida State Statutes, call for certain information to be considered exempt and/or confidential from inspection. Therefore, before we release a report or document, it is reviewed and the information meeting these requirements is removed or "redacted out."

7. How do I find out the final disposition of my case?

The final disposition of a case is determined by the State Attorney’s office www.sa15.state.fl.us and on file with the clerk of the court www.pbcountyclerk.com/.

8. How can I get a record sealed or expunged?

Florida Statutes, 943.0585 and 943.059, set forth the criteria that must be met in order to be eligible to have a criminal history record sealed or expunged. In addition, these statutes also state that in order to have a criminal history record sealed or expunged within the State of Florida, an individual   must   first   make   application   to   the   FDLE   for   a   Certificate   of   Eligibility

 

www.fdle.state.fl.us/ . Please note that the issuance of a Certificate of Eligibility does not mean that your criminal history record will be ordered sealed or expunged. It merely indicates that you are statutorily eligible for the type of relief that is being requested.

The FDLE provides applications for Certification of Eligibility to the Clerk of Courts in all sixty- seven (67) counties throughout the State of Florida. These application packages may be obtained from the Palm Beach County Clerk of the Court at www.pbcountyclerk.com/ . If you reside outside the State of Florida, you may request that an application package be mailed to you from the Clerk of the Court.

Once this packet has been completed, accepted by the Clerk of the Court, Florida Department of Law Enforcement and the State Attorney's office, this agency will be notified, and court ordered to follow either the seal or expungement order as outlined in the court documents. You will not be required to provide the Palm Springs police department with any documents as this will come directly from the Clerk of the Court.

9. I need a background check. How do I get a copy and what do I need to bring with me?

There is only one type of background check available to you from this agency. It is a local background check only. This means, that the information provided is only generated from our computer database.  For all others, contact the municipality that generated the report within their jurisdiction.

The Florida Department of Law Enforcement maintains the criminal history list of all arrests within the State of Florida.   For a Criminal History Background check, log onto the FDLE website for information www.fdle.state.fl.us/.

10. What is a public record?

A public record is outlined in Florida State Statute 119.011(11) as, all documents papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmissions, made or received pursuant to law or ordinance or in connection with the transactions of official business of any agency.  All materials made or received by an agency in connection with official business, which are used to perpetuate, communicate or formalize knowledge.    All such materials, regardless of whether they are in final form, are open for public inspection unless the Legislature has exempted them from disclosure.

11. What are the fees associated with requesting and obtaining public records?

Florida State Statute, 119.07(4)(a)1, authorizes the custodian of records to charge a fee for duplication of records. Please contact us for a detailed list of charges.

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1. How do I report about street repairs?

To report about street repairs please feel free to use our Report a Concern link or you may contact Steve Loughrey at (561) 434-5121 and leave a message about your concern. Report a Street Repair Form

2. How do I know if my street is within the Village of Palm Springs city limits?

Please use the Maps link under Planning, Building and Zoning to locate your street. Map of The Village City Limits

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1. How do I become a vendor?

The village does not maintain a registry of vendors. A vendor is added when they have been selected to provide goods and or services to the village.

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1. When is my utility bill due?

Your utility bill is due upon receipt. A $15.00 late fee will be assessed to your account if the total amount due is not paid in full by the 8th day of every month.

2. Where can I make a payment after business hours?

We have a permanent drop-off box located near the utilities drive-thru window which may be accessed 24 hours a day. The drop box is emptied once per day and will be processed the next business day with the exception of the 8th of the month the box is emptied at 5:00 pm and processed the same day. You can also make a payment online using a valid credit card.

3. If my water has been disconnected who do I contact?

If your water has been disconnected please contact the Utilities Office at (561) 965-5770. If service has been disconnected due to non-payment a $60.00 re-connection fee will be assessed along with full payment of the total balance due to have the water services restored.

4. Who do I call to report a water break or sewer back up?

During normal business hours (M-F 8am to 5pm), please contact the Utilities office at (561) 965-5770 to report a water break or sewer issues. After normal business hours please call (561) 635-4535 - this line is only for water breaks or sewer issues. Report a water line break form

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1. How do I register to vote and where do I go?

All voters register through the PBC Supervisor of Elections Office, (561) 656-6200. Registration application forms are available in the lobby of Village Hall.

2. What is a public record?

Public records include all documents, papers, letters, maps, books, tapes, data processing software, or other materials, regardless of their physical form, characteristics, or method of transmission, made or received by any agency in connection with the transaction of official business, regardless of their physical form, characteristics, or method of transmission. FS 119.011(12).

3. Is there a cost for my public records request?

If the request takes less than 20 minutes of staff time and no significant resources are used, there will be no labor charge. Instead, there will be the cost of duplicating the records.

4. What is the expected turnaround time for receiving public records?

Turnaround time to fulfill public records requests varies depending on the type of record requested. 

5. Is it possible to obtain copies of the requested records?

Public records copies can be requested in several ways. You can request an electronic copy (if available), by mail or through our Online Public Records Village Clerk Portal. You can also pick up copies in person. 

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1. How do I schedule a meeting with the Village Manager?

You may call 561-584-8200 Ext 9 and someone will be happy to assist you.