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The original item was published from 2/19/2018 5:45:00 PM to 2/21/2018 12:00:08 AM.

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Posted on: February 16, 2018

[ARCHIVED] **UPDATE - PRECAUTIONARY BOIL WATER NOTICE RESCINDED FOR ALL UTILITY CUSTOMERS.

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To: Customers of Village of Palm Springs Utilities:

The Precautionary Boil Water Notice issued on February 16, 2018 has been rescinded by the Palm Beach County Health Department effective 4:45 PM, Monday, February 19, 2018.

Over this past Saturday and Sunday, extensive sampling (80 samples - 40 per day) throughout the Village’s water system was completed by an independent laboratory. The results from all 80 samples taken by the independent laboratory confirmed that our water is, and was, safe to drink and use for all normal purposes. Water that was accidentally and/or unknowingly ingested during the precautionary boil water notice was safe and free from contaminants.

To ensure that we are providing water that meets all state and local required standards, the Village completes water testing/sampling daily. However, the results from routine sampling on Friday, February 16th resulted in total coliform testing positive in some of the samples that were taken. As a result, the Palm Beach County Health Department decided to issue a system-wide precautionary boil water notice out of an abundance of caution for the health and welfare of our customers.

Immediately following this direction from the Palm Beach County Health Department, the Village (beginning on Friday evening and throughout the weekend) took the following steps to notify our customers of this potential issue:

  • Prepared and posted a press release and updates on the Village’s website home page as a news flash/brief (in the center of our home page under the pictures scroll) and as an emergency alert (at the top of the home page)
  • Posted the press release and updates on the Village’s social media sites - NextDoor, Twitter, Facebook
  • E-mailed (on multiple occasions) and requested the local media (television and newspapers) to announce information within the press release (At least one television station and the Palm Beach Post has reported this information on multiple occasions)
  • Posted information about the boil water notice on the Village’s LED sign
  • Sent text messages to all customers signed up to receive emergency alerts and/or news flashes/briefs that are posted on our website - To sign up, visit the Village’s website - www.vpsfl.org
  • Sent E-mails to all customers signed up to receive emergency alerts and/or news flashes/briefs that are posted on our website - To sign up, visit the Village’s website - www.vpsfl.org
  • Sent out E-newsletters (by E-mail) to all customers signed up (including HOA contacts that have been provided) - To sign up, visit the Village’s website - www.vpsfl.org

**Please consider signing up for one of the various ways to receive E-mail and/or text emergency alerts and/or additional information (i.e., E-newsletters, etc.) about the Village - www.vpsfl.org

We are also hopeful that you would be willing to help us notify those that are not aware by letting your neighbors know that this boil water notice has now been rescinded.


Again, we apologize for any inconvenience that this has provided. The Village has issued this boil water notice as a precautionary measure to ensure that our water continues to be provided at the highest and safest levels possible. Although, Village Hall is (was) closed today, we continued to work throughout the weekend and the holiday to resolve this issue as soon as possible.

The Village of Palm Springs is committed to always ensuring that we provide the highest quality of water to all of our customers. It is a priority that our staff takes very seriously and we value the trust that our community provides us with.
Thank you for your patience as we understand that this has been a significant inconvenience and a concerning time for all of our customers.

For further, information and/or updates, please visit our website at
www.vpsfl.org.

____________________________________


Date:              Monday, February 19, 2018

Contact:          Matthew Hammond, Public Service Director – mhammond@vpsfl.org


____________________________________


As part of the Village’s commitment to providing the highest quality water possible that meets all state and local required standards, the Village maintains a certified onsite laboratory, three full-time laboratory technicians, and numerous licensed water treatment operators that complete water testing/sampling daily. This testing includes chlorine residual, pH, and turbidity samples at each water treatment plant every three hours; chlorine residual samples throughout the water distribution system, including at the entry point to the Lake Clark Shores water system, every day; and forty bacteriological samples throughout water distribution system and at each well every month among others.

During Friday's routine bacteriological testing several samples returned positive for total coliform. Coliform are bacteria that are naturally present in the environment and are used as an indicator that other, potentially harmful, bacteria may be present. Out of an abundance of caution for the health and welfare of our customers the Village was required by the Palm Beach County Health Department to issue a system-wide precautionary boil water notice.

As a result, extensive sampling (40 samples per day) was completed today and yesterday throughout the water system by an independent laboratory to ensure the safety of our drinking water. At this point in time there have been no indications that harmful bacteria are present in our drinking water. However, the complete results from this sampling will not be available until Monday evening, at which time we are hopeful to lift the precautionary boil water notice. Please note that it is very important that the precautionary boil water notice continue to be followed until further notice.

Please continue to check our website (www.vpsfl.org) for the most up-to-date information.

We take the trust that our community places in us to provide safe, great tasting drinking water very seriously. We know that this is a significant inconvenience for our customers, which is why Village staff is working around the clock to resolve this issue as quickly as possible.

Thank you for your patience as we work to protect the health and welfare of our community.

Matthew Hammond, PE
Public Service Director

____________________________________


Unfortunately, the Village does not have an E-mail address for every customer (more than 13,000 customers) and, as a result, we have worked through various mediums to provide public notice to all utility customers as quickly as possible. We apologize for this inconvenience and we are hopeful that it will not go past this Monday. Our staff is working diligently to ensure the water that is provided is safe and meets all state and local required standards. We know that this is a significant inconvenience for our customers and we apologize and are working to resolve this issue as soon as possible. 


As information, the Village has taken the following steps to notify our customers of this issue:

. Prepared and posted a press release on the Village’s website home page as a news brief (in the center of our home page under the pictures scroll) and as an emergency alert (at the top of the home page)
. Posted the press release on the Village’s social media sites - NextDoor, Twitter, Facebook
. E-mailed (on multiple occasions) and requested the local media (television and newspapers) to announce information within the press release (At least one television station has reported this information)
. Posted information about the boil water notice on the Village’s LED sign
. Sent text messages to all customers signed up to receive emergency alerts and/or news briefs that are posted on our website - To sign up, visit the Village’s website -www.vpsfl.org
. Sent E-mails to all customers signed up to receive emergency alerts and/or news briefs that are posted on our website - To sign up, visit the Village’s website - www.vpsfl.org
. Sent out an E-newsletter (by E-mail) to all customers signed up (including HOA contacts that have been provided) - To sign up, visit the Village’s website - www.vpsfl.org

Additionally, the Town of Lake Clarke Shores has added information regarding the boil water notice on their website and have utilized their reverse 911 telephone calling service to notify customers. We are also hopeful that you would be willing to help us notify those that are not aware by letting your neighbors know about this boil water notice.

With regards to those who are affected, all of the highlighted areas within the attached map and within the dashed areas are effected. Further, we have provided an attachment that provides recommended practices on how to best follow the boil water notice.

Again, we apologize for this inconvenience. We will utilize the tools above to let our customers know when the boil water notice has been rescinded. Thank you for understanding that we are working to continue to provide you with the safest drinking water possible.

Rich Reade
Village Manager

____________________________________


The Village of Palm Springs is committed to ensuring that we provide the highest quality of water to all of our customers. It is a priority that our staff takes very seriously and we value the trust that our community provides us with. ensure that we are providing water that meets all state and local required standards, the Village completes water testing/sampling daily. However, during routine sampling throughout the Village’s potable (drinking) water distribution system, total coliform was confirmed in some of the samples that were taken.


As a result and as a precaution, we are advising that all water used for drinking, cooking, making ice, brushing teeth and/or washing dishes be boiled. To ensure the highest levels of safety, a rolling boil of one minute is sufficient or, as an alternative, bottled water may be used.
 For additional information, visit https://tinyurl.com/Boil-Water-Proceedures.

The “Precautionary Boil Water Notice” affects utility customers within Palm Springs, Lake Clark Shores and parts of unincorporated Palm Beach County. A map of the Village’s Utility Service Area is attached showing the affected areas.

This “Precautionary Boil Water Notice” will remain in effect until the problem has been corrected and a bacteriological survey shows that the water is safe to drink. The public will be notified immediately through the local media, Village website (www.vpsfl.org), Village E-newsletter, social media accounts, etc. when this issue has been resolved.

Again, the health and welfare of the public is the top priority for the Village and staff is actively working with the Palm Beach County Health Department to resolve this issue as quickly as possible. We apologize for any inconvenience that this may provide.

Total Coliform Bacteria:
Coliform are bacteria that are naturally present in the environment and are used as an indicator that other, potentially harmful, bacteria may be present. Coliform were found in more samples than allowed and this was a warning of potential problems.

For further, information and/or updates, please visit our website at www.vpsfl.org.

____________________________________


Contact: Matt Hammond, Public Service Director – mhammond@vpsfl.org


 

Click image to view Utility Service Area Map
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